Program Manager
los Angeles, CA
Full Time
Manager/Supervisor
Summary: The Program Manager of Case Management provides case planning and goal setting for formerly gang-involved and formerly incarcerated individuals. This role involves ensuring accurate case management data, managing financial aspects of the department, overseeing critical databases, and maintaining detailed client files. The Program Manager fosters interdepartmental communication to support client service plans, engages with clients to discuss their life, school, and work-related goals, collaborates with probation and parole departments, and coordinates systemic approach to incorporating a range of wrap-around services.
Case Management led/Navigator Support:
Case Management led/Navigator Support:
- Intake
- Assessment
- Goal Setting and Planning
- Monitoring of Individual Service Plans (ISP)
- Adjustments to ISP
- Crisis-Intervention
- Secure base: Plan trainee cohorts weekly, follow up
- Maintain accurate and up-to-date file in database
- Timecards
Essential Duties Include:
- Ensure CM data is accurate and provide direct support to CM team and client services to smaller caseload.
- Responsible for managing case management department credit card, submitting receipts, reconciling card monthly.
- Managing Care4 database
- Managing JCOD
- Maintain accurate client files and case load statistics related to department goals, grants or projects.
- Sustain interdepartmental communication as it relates to client’s Service Plan and progress.
- Maintain ongoing discussion with clients to discuss life, school, and work-related goals.
- Conduct Monthly Evaluations to track client’s progress and Quarterly Questionnaires.
- Documentation/identification assistance: Social Security card, birth certificate, Insurance, Medicare/Medical; Identification: California ID, Mexican Consulate; Driver’s License: permit and road test preparation; other DMV issues such as registration, smog check, etc.
- Ensure client seeks and benefits from wrap around services offered onsite:
- Legal Assistance: juvenile record sealing, obtain criminal records, child support matters, child visitation, traffic court, immigration concerns, and community service.
- Education: enrollment for high school, adult and trade school, or college; collaborates with school officials to ensure clients are getting their needs met; enroll clients in other skill development courses.
- Health Services: facilitate appointments for medical, dental, and vision care.
- Housing: locate apartments and emergency shelters; help apply for Section 8 housing.
- Government Services: help apply for government assistance programs (DPSS services and reduced childcare programs).
- Financial: Help with financial planning and bill payments, open bank accounts, credit restoration.
- Collaborate with P.O.: help transport and facilitate contact with probation and parole departments.
- Maintain accurate and detailed case notes regarding clients’ progress or any relevant information to case planning.
- Attend weekly case management staff meetings to discuss client’s progress.
- Coordinate logistics for events offered to client, their families, and any donation made to the clients.
- Work closely with Homeboy’s Workforce Development Counselors to ensure a successful transition from the program.
- Coordinate substance abuse services with Homeboy’s Substance Abuse Counselors.
- Maintain cell phone and answer emergency calls outside of normal work hours and on weekends.
- Occasionally attend Homeboy events either in the evenings or on weekends.
- Organize accordingly any services or support related to Domestic Violence for victims and betterers.
- Maintain close communication with client’s Supervisor and Navigator.
- Collaborate with our partnered high school – Learning Works Charter School, to ensure students are attending school and supporting their journey towards graduation.
- Other duties assigned.
- B.A/B.S. degree in human services, social sciences, or related field, and/or 3+ years’ experience working in correctional setting and/or with formerly gang-involved or incarcerated individuals.
- Reliable transportation and a valid Driver’s License.
- Mission driven person with strong work ethic; challenge seeker and problem solver; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation.
- Experience working with individuals of diverse ethnic backgrounds.
- Advanced knowledge of Microsoft Outlook, Word, and Excel.
- The ability to set personal and professional boundaries and model appropriate behavior.
- Detail oriented, excellent communication, organizational, and writing skills.
- Knowledgeable in the following areas: community, housing, county, and federal government resources.
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